As a Customer Success Manager, you will play a pivotal role in driving product adoption, sharing best practices, and ensuring long-term client retention at scale across a portfolio of midmarket and smaller enterprise accounts. You will serve as the primary point of contact for your customers, building strong relationships, conducting regular business reviews, and tracking success metrics to ensure value realization.

You will act as the customer’s internal advocate, managing escalations, surfacing product enhancement requests, and promoting engagement through Seismic’s webinars and client events.

Beyond day-to-day relationship management, this role is ideal for someone who is eager to grow into a strategic advisor - someone who seeks to understand their customers’ business goals, can build and articulate a compelling Point of View (POV), and is comfortable acting as a consultant to guide customers toward measurable outcomes.

• Ideally, you have early career experience in Customer Success or Account Management, ideally within a SaaS environment.

• You enjoy building trusted relationships with cross-functional stakeholders, including senior decision-makers.

• You thrive in fast-paced environments and are comfortable managing shifting priorities.

• You are passionate about delivering measurable outcomes.

• Bachelor’s degree in Business Administration, Engineering, Computer Science, or equivalent experience.
• Proven success in a client-facing role, ideally in SaaS Customer Success or Account Management.
• Strong proficiency in Microsoft Office Suite (PowerPoint, Word, Excel).
• You are familiar with tools like Gainsight and Salesforce.
• Eager and experienced in exploring and applying AI tools (MSFT CoPilot, ChatGPT etc.) to improve workflows, productivity, or customer outcomes.
• Ability to understand and translate customer requirements into business solutions.
• Excellent written and verbal communication skills across all levels of an organization.
• Strong analytical, problem-solving, and critical thinking skills.
• Ability to prioritize effectively and manage escalations with professionalism.
• Self-starter mindset with the ability to manage multiple priorities.
• Adaptability to a rapidly evolving environment.
• Fluent in German and English
• Located in Germany

• Own and manage the overall relationship with a defined book of midmarket and smaller enterprise accounts
• Drive customer retention and ensure timely renewals
• Build and maintain relationships with senior stakeholders across your accounts
• Collaborate with clients to define and execute account strategies aligned with their business goals
• Conduct regular business reviews to assess progress and identify opportunities
• Delivering your POV on how an enablement platform will support and drive customer outcomes
• Translate customer needs into actionable business requirements
• Provide strategic guidance and best practices to support product adoption and usage
• Identify expansion opportunities and partner with sales and professional services to support cross-sell and upsell motions
• Prepare clients for product updates and ensure readiness for new releases
• Manage multiple projects simultaneously in a dynamic environment
• Document client requirements and collaborate with internal teams, including solutions engineering
• Deliver ad-hoc training and troubleshooting support as needed
• Participate in services and support activities as required
• Occasional travel may be required
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If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here. 

Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also expanded its team and product portfolio with the strategic acquisitions of SAVO, Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.  

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.   

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.